Cancellation & Rebooking Policy
Partial Prepayment (You paid 20% upfront)
Cancel more than 3 days before pick-up (for small cars):
- We keep the 20% you paid, but you can use it as credit for the next 18
months. - Applies to Car Groups: A, B, B1, C1,C2, C, D, D1
Cancel more than 1 week before pick-up (for bigger cars):
- We keep the 20% you paid, but you can use it as credit for the next 18
months. - Applies to car types: E, E1, F, F1, G, G1, H1, H2, L
Full Prepayment (You paid 100% upfront)
Cancel more than 3 days before pick-up (for small cars):
- You get back 80% of your payment.
- The remaining 20% stays as credit for the next 18 months.
- Applies to Car Groups: A, B, B1, C1,C2, C, D, D1
Cancel more than 1 week before pick-up (for bigger cars):
- You get back 80% of your payment.
- The remaining 20% stays as credit for the next 18 months.
- Applies to car types: E, E1, F, F1, G, G1, H1, H2, L
Cancel less than 3 days before pick-up or don’t show up:
- No refund
Rebooking Conditions
To maintain service quality and pricing fairness, especially during high season:
- Rebooking to a lower price: Credit from the original booking cannot be
applied. - Same-date rebookings (even at a higher price): Credit is forfeited.
- A €15 (plus VAT) cancellation processing fee applies to all cancellations;
it is deducted from the retained credit. - Credit is valid for 18 months, non-transferable, and can only be applied
to bookings of equal or greater value, on different dates.