Daily: 9:00 - 21:00
Plakias 740 53, Crete
Flowers in Chania

Cancellation & Rebooking Policy

Partial Prepayment (You paid 20% upfront)

Cancel more than 3 days before pick-up (for small cars):

  • We keep the 20% you paid, but you can use it as credit for the next 18
    months.
  • Applies to Car Groups: A, B, B1, C1,C2, C, D, D1

Cancel more than 1 week before pick-up (for bigger cars):

  • We keep the 20% you paid, but you can use it as credit for the next 18
    months.
  • Applies to car types: E, E1, F, F1, G, G1, H1, H2, L
Full Prepayment (You paid 100% upfront)

Cancel more than 3 days before pick-up (for small cars):

  • You get back 80% of your payment.
  • The remaining 20% stays as credit for the next 18 months.
  • Applies to Car Groups: A, B, B1, C1,C2, C, D, D1

Cancel more than 1 week before pick-up (for bigger cars):

  • You get back 80% of your payment.
  • The remaining 20% stays as credit for the next 18 months.
  • Applies to car types: E, E1, F, F1, G, G1, H1, H2, L

Cancel less than 3 days before pick-up or don’t show up:

  • No refund
Rebooking Conditions

To maintain service quality and pricing fairness, especially during high season:

  • Rebooking to a lower price: Credit from the original booking cannot be
    applied.
  • Same-date rebookings (even at a higher price): Credit is forfeited.
  • A €15 (plus VAT) cancellation processing fee applies to all cancellations;
    it is deducted from the retained credit.
  • Credit is valid for 18 months, non-transferable, and can only be applied
    to bookings of equal or greater value, on different dates.

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